Privacy Policy

When you visit Friction Clothing or place an order for footwear, apparel, or streetwear essentials, we collect certain information about your device, your interaction with our store, and information necessary to process your purchases.

• Personal Identification Data: Your name, email address, phone number, and billing/shipping address provided during checkout or account creation.
• Order & Transaction Data: Details about the products you purchase (e.g., shoe sizes, color choices, quantities) stored securely through our session and local cart context.
• Technical Data: IP address, browser type, time zone, and cookies installed on your device.

We use the information we collect to operate, maintain, and provide you with the features and functionality of Friction Clothing. Specifically, we use your data for:

• Fulfilling and managing your orders, shipping information, and processing payments.
• Communicating with you regarding order confirmations, tracking updates, and customer support inquiries.
• Screening our orders for potential risk or fraud.
• Improving our catalog layout, category filters, and overall storefront performance.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use third-party logistics and shipping partners to deliver your footwear purchases to your door.
• We may share information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

When you place an order through our store, we maintain your Order Information for our records unless and until you ask us to delete this information. We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access or disclosure.

If you are a resident, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through our store support channels.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@frictionfootwear.com or via our contact support page.